Refund policy
Refund & Return Policy
Last Updated: 1st November 2025
At VLift Laboratories, we are committed to providing pain relief products that truly work. Because we believe in the effectiveness of our devices, we offer a 90-Day Money-Back Guarantee on eligible products.
If more than 90 days have passed since your order was delivered, unfortunately we cannot offer a refund or replacement.
1. How to Reach Us
Our customer support team responds within 24 hours during business hours (Mon–Fri, 9 AM–5 PM EST).
Email: info@getvlift.com
When contacting us, please include:
• Your full name and order number
• The issue or concern
• Purchase date
⚠️ Note: Some third-party websites impersonate VLift Laboratories. If we cannot locate your order ID, it may have been placed with an unauthorized seller. Only orders from getvlift.com are eligible for our guarantee.
2. Return Eligibility
You are eligible for a return under the 90-day guarantee if:
• The product is a physical VLift Laboratories device purchased directly from our website.
• The product is in good physical condition (not broken, burned, or missing parts).
• You contact us within 90 days of delivery for a return authorization.
Non-returnable items include:
• Patches, gels, supplements, or consumables
• Free gifts, accessories, or promotional items
• Digital warranties or extended service plans
3. How to Start a Return
1. Email info@getvlift.com to request a Return Merchandise Authorization (RMA).
2. Follow the instructions provided by our support specialist.
3. Once approved, you will receive a confirmation email with the return address and shipping guidelines.
Important: Do not return any products without an approved RMA, as our warehouse cannot process unauthorized packages.
4. Return Shipping
Customers are responsible for return shipping costs.
We do not provide prepaid return labels.
Please ship via a trackable method and retain proof of delivery.
Shipping costs are non-refundable.
We recommend including all manuals and accessories with your return.
Please note: customers outside the United States may be responsible for any applicable customs duties or import fees on returned items.
5. Damaged or Defective Items
Please inspect your order upon delivery and notify us within 7 days if:
• The product is damaged,
• Defective, or
• You received the wrong item.
Email info@getvlift.com with clear photo and video proof of the issue.
Once validated, we’ll provide one of the following options:
• A replacement unit (you cover the shipping fee, we cover the item), or
• A refund, depending on the case.
6. Refund Process & Timing
After receiving and inspecting your return:
• Inspection takes 2–3 business days.
• Approved refunds are processed within 5–7 business days back to your original payment method.
• Your bank or credit card provider may take additional time to post the credit.
You’ll receive an email confirmation once your refund has been issued.
7. Lost or Stolen Packages
VLift Laboratories is not responsible for packages confirmed as delivered to the address provided at checkout. If you believe your package is lost or stolen:
4. Contact your local carrier or postal service (e.g., USPS, Canada Post, Royal Mail, or An Post) to file a claim.
5. Notify us at info@getvlift.com, and we’ll help with the investigation.
We cannot guarantee a full refund or replacement for lost or stolen items, but we’ll assist where possible.
8. Exchanges
We don’t offer direct exchanges. If you want a different product, please complete a return (if eligible) and place a new order.
9. Contact Information
For all refund or replacement requests:
VLift Laboratories
Email: info@getvlift.com
10. Thank You
We appreciate your trust in VLift Laboratories and are committed to helping you relieve pain and improve mobility with confidence.