Shipping policy
Shipping Policy
Last Updated: 1st November 2025
At VLift Laboratories, we aim to ensure that your order arrives safely and on time. Please review the details below to understand our shipping process, timelines, and responsibilities.
1. Processing Time
All orders are typically processed within 2–3 business days after payment confirmation. Orders placed after 12 PM EST are processed the following business day.
During high-demand periods (sales events, holidays), processing times may be slightly longer. We’ll notify you by email if any significant delay occurs.
2. Shipping Time & Carriers
Once processed, delivery times depend on your location and selected shipping method:
• United States: 7–10 business days
• Canada: 7–12 business days
• United Kingdom: 10–15 business days
• Ireland: 10–15 business days
• Other International Destinations: 10–20 business days (depending on customs clearance)
All orders are shipped from our U.S. fulfillment center.
We use trusted carriers such as USPS, UPS, FedEx, DHL, Royal Mail, Canada Post, and An Post.
⚠️ Please note: Orders shipped to the UK, Ireland, and Canada may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the recipient and are not included in our shipping fees.
3. Tracking Your Order
When your order ships, you’ll receive a shipping confirmation email containing your tracking number and a direct link to track your shipment.
Please allow up to 48 hours for tracking information to update after receiving your confirmation email.
4. Delivery Confirmation
Once a package is marked as “Delivered” by the carrier, VLift Laboratories delivery obligation is considered complete. If you can’t locate your package after carrier confirmation:
1. Check with household members, neighbors, or building reception.
2. Verify your shipping address on your order.
3. Contact the carrier directly for assistance.
VLift Laboratories is not responsible for lost or stolen packages after delivery confirmation, but our support team will gladly help you open an investigation with the carrier.
5. Incorrect or Undeliverable Addresses
Please double-check your address before completing checkout. If an order is returned due to an incorrect or incomplete address provided by the customer, a reshipping fee may apply.
We are not responsible for delays or losses caused by incorrect shipping details entered at checkout.
6. Damaged or Missing Items
If your order arrives damaged or incomplete, notify us within 7 days of delivery at info@getvlift.com with clear photos and a brief description. Our team will investigate and may offer a replacement or refund depending on the situation.
7. Delays Beyond Our Control
Shipping times are estimates and may vary due to carrier delays, weather, customs inspections, or other factors outside our control. VLift Laboratories is not responsible for delays caused by third-party logistics providers or unforeseen events.
If your order has not arrived within 30 days of shipment, please contact us, and we will assist you promptly.
8. Contact Information
For any shipping-related inquiries, please reach our support team:
Email: info@getvlift.com
Business Hours: 9 AM–5 PM EST, Monday–Friday